Plito

Privacy Policy

Last updated: 24 May 2026

This Privacy Policy explains how Plito ("Plito", "we", "us") collects, uses and protects information when you use our website, sign in to your account, and use our AI receptionist services (together, the "Services"). By using the Services you agree to this policy.

Information we collect

Demo & contact requests. When you submit a form we collect the details you provide — typically your name, email, business name, phone number, trade, and any message.
Account information. When you create an account we collect your email address and a password, which we store only as a salted, irreversible hash (we never store your password in plain text).
Google sign-in. If you choose "Continue with Google", Google sends us the basic profile information you approve — your name, email address, and your Google account identifier. We use this only to create and secure your Plito account. We never receive your Google password, and we request only the minimal sign-in (OpenID) scopes.
Your business profile. Information you enter to configure your AI receptionist — such as your business name, phone number, and the free-text instructions you want the AI to follow.
Usage & device data. Standard analytics such as pages visited, referring source, and device/browser type, used to improve the site and measure advertising.
Local storage. After you sign in we store a session token in your browser's local storage so you stay logged in. Clearing your browser storage signs you out.

How we use your information

To respond to your demo request and communicate with you about the Services.
To create, authenticate and secure your account (including Google sign-in).
To operate your AI receptionist using the business profile and instructions you provide.
To measure and improve our website and marketing, including Google Ads conversion tracking.
To protect against fraud, abuse and security incidents, and to meet legal obligations.

Google user data & Limited Use

Plito's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We use Google account data solely to provide and improve user-facing sign-in features, do not sell it, do not use it for advertising, and do not share it with third parties except as needed to provide the Services, for security, or to comply with the law.

Cookies & analytics

We use cookies and similar technologies (which may include Google Analytics and Google Ads tags) to understand traffic and measure ad performance. You can control cookies through your browser settings.

How we share information

We do not sell your personal information. We share data only with the service providers that power Plito and only as needed to deliver the Services — for example our cloud hosting, telephony provider, AI/voice provider, email delivery, and analytics providers. They are permitted to use the data only to provide services to us.

Data retention

We keep personal information for as long as your account is active or as needed to provide the Services, then delete or anonymize it unless we must retain it to meet legal, accounting or security obligations.

Security

We use reasonable technical and organizational measures to protect your data, including encrypted transport (HTTPS) and hashed passwords. No method of transmission or storage is 100% secure, but we work to protect your information.

Your rights & choices

You may request access to, correction of, or deletion of your personal data — including deleting your account — by emailing [email protected].
You can revoke Plito's access to your Google account at any time from your Google Account permissions page.

Children

The Services are intended for businesses and are not directed to children under 16.

Changes to this policy

We may update this policy from time to time. We will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you.

Contact

Questions or requests? Email [email protected].

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